At Flowers Finsbury, we take great pride in delivering premium, fresh flowers to homes and offices throughout Finsbury. As a trusted local florist, your satisfaction is at the heart of everything we do. Our fresh flowers guarantee assures you that every bouquet is hand-arranged and inspected before delivery, so you enjoy only the finest blooms in Finsbury.
If your flowers arrive damaged or not in the pristine condition you expect, please accept our sincerest apologies. We understand how important it is for your gift or personal treat to arrive beautifully. Should you receive blooms that are damaged-on-arrival, please notify us within 24 hours of receipt with supporting photos. Our team will assess the issue promptly and offer you a suitable solution to restore your experience.
We guarantee the freshness of our flowers for a minimum window of 5 days from the date of delivery, provided they are cared for in accordance with our included care guide. If you experience freshness concerns within this period, let us know as soon as possible so we can investigate and make it right. Our reputation as a reliable Finsbury florist is built on quality that lasts.
Your happiness is our priority. If your delivery does not meet our high standards—due to damage or lack of freshness within the guarantee window—we will either:
Our customer service team reviews each case individually to ensure the most appropriate and fair resolution for you. Simply get in touch with your order details and photographic evidence where applicable.
We strive to delight every customer, but if something has not gone as planned, we want to hear from you. To lodge a complaint, please contact us with your order number and a brief description of your concern. Every complaint is reviewed by our dedicated local team, who aim to resolve issues quickly, professionally, and compassionately. Most complaints are addressed within one business day, so you can order flowers from us with confidence in our commitment to service excellence.
Flowers Finsbury is proud to serve the vibrant Finsbury community, delivering outstanding flowers for every occasion to households and businesses nearby. Our returns, refunds, and complaints policies are designed with your satisfaction in mind, reflecting our promise of a fresh flowers guarantee and trustworthy service. Thank you for choosing us to brighten your days—your happiness means everything to us.
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