Online Flower Delivery Finsbury – Terms and Conditions

Flowers Finsbury E-Commerce Terms & Conditions

Welcome to Flowers Finsbury – Terms & Conditions

Thank you for choosing Flowers Finsbury for your online flower delivery needs in Finsbury and the surrounding areas. The following Terms and Conditions (“Terms”) set out the rules governing use of our website, the order process, payment, cancellations, liability, and general legal provisions. Please read these Terms carefully before placing an order with us. By using our website and placing an order, you agree to be bound by these terms.

Scope and Applicability

These Terms apply specifically to customers ordering flower delivery online from Flowers Finsbury, covering Finsbury and all surrounding areas serviced by us. Separate or additional terms may apply if notified in advance for particular promotions or special arrangements.

Order Process

Our online order process is designed to be simple and convenient for customers seeking flower delivery in Finsbury and nearby. To ensure a smooth experience, please follow the steps below when placing your order:

Browse our selection of flower arrangements and gifts on our website.
Select your preferred products and add them to your online basket.
Review your basket to ensure all item quantities, delivery address, and delivery date are correct.
Provide recipient and delivery information, including full address and any delivery instructions to facilitate a timely and accurate service.
Proceed to checkout, where you will be prompted to enter payment details.
Review and accept these Terms and Conditions before submitting your order.
Once your order is placed, you will receive an order confirmation by way of a reference number. Please retain this for your records.

All orders are subject to acceptance and availability. If a flower or item is unavailable, we reserve the right to substitute any product with an alternative of equal or greater value and quality without prior notice.

Product Information and Availability

We strive to ensure all product descriptions, images, and prices displayed on our website are accurate. However, flower stocks are subject to seasonal and local availability. Variations in colour, style, or product substitution may occur where specific blooms are unavailable; any substitutions will be made to maintain the quality and value of your arrangement.

Prices and Payment

All prices listed for floral products and delivery services are inclusive of any applicable VAT and stated in Pounds Sterling (£). Delivery charges (if applicable) are confirmed at checkout before payment is required.

Payments can be made securely online by major credit and debit cards, and any other payment method offered on our website. By submitting an order, you confirm that you are authorised to use the chosen payment method. Your payment will be processed at the point of order confirmation. In the event of payment failure, we will not process your order.

Delivery Information

We endeavour to deliver all flowers across Finsbury and the surrounding areas as specified at the time of order. Please ensure the delivery address and recipient details are correct, as we cannot be responsible for delays or non-delivery caused by inaccurate or incomplete information.

Delivery times and dates cannot always be guaranteed, especially during peak periods or due to factors outside our control such as adverse weather or transport disruption. We commit to notifying you as soon as possible if we become aware of any significant delay.

If the recipient is unavailable at the time of delivery, our driver may leave the flowers in a safe place, with a neighbour, or return the order to our store for re-delivery by arrangement. We will attempt to follow any delivery instructions on the order, but cannot guarantee these can always be met.

Cancellations and Amendments

You may request to cancel or amend your order provided the request is received a minimum of 24 hours before the scheduled delivery date. To cancel or change an order, please contact us using the contact details provided on our website. For orders containing personalised messages or bespoke creations, cancellation may not be possible once processing has commenced.

If an order is cancelled in accordance with this policy, a refund will be issued using your original payment method. If cancellation is requested less than 24 hours before the scheduled delivery, the full charge may be retained if the order has already been prepared or dispatched.

Orders for same-day or next-day delivery are processed immediately and may not be eligible for amendment or cancellation.

Returns and Refunds

At Flowers Finsbury we aim to ensure your complete satisfaction. If you are unhappy with the quality of flowers delivered, please notify us within 24 hours of delivery. We may require photographic evidence of any issue arising and reserve the right to inspect the product. Where a genuine fault or error has occurred, we will refund the purchase price or arrange for a replacement.

Due to the perishable nature of flowers, we cannot accept returns except in cases where the product is found to be faulty or not as described. Refunds are processed to the original payment method used at purchase and may take several working days to appear in your account.

Customer Responsibilities

By placing an order, you undertake to:

Provide accurate delivery and contact details for yourself and the recipient;
Ensure that the recipient is available to accept the delivery or to leave clear delivery instructions;
Comply with these Terms, applicable laws, and any instructions provided for use or care of products delivered.

Limitation of Liability

To the extent permitted by law, Flowers Finsbury bears no liability for losses or damages arising from:

Late or failed delivery where information provided by you is inaccurate or incomplete;
Minor variations or substitutions in the flowers or products supplied where equivalent quality and value are provided;
Events beyond our reasonable control, including delays caused by adverse weather, public holidays, or delivery network disruption.

Our total liability in respect of any order shall be limited to the amount paid by you for that order. Nothing in these Terms shall limit your statutory rights or our liability for fraud, personal injury, or death arising from our negligence.

Intellectual Property

All content on our website, including text, images, graphics, and branding, remains the property of Flowers Finsbury or its licensors. You may use our website to make personal, non-commercial purchases only. Any reproduction, distribution, or commercial exploitation of website content is prohibited without express permission.

Privacy and Data Protection

We respect your privacy and handle your personal data in accordance with our Privacy Policy and relevant UK data protection laws. Your contact and payment information will only be used to process orders and correspond with you about your purchase. We will never sell or share your information with third parties without your consent, except as required for fulfilment of your order.

Force Majeure

We shall not be held liable or in breach of these Terms for delay or failure to perform our obligations if such delay or failure results from circumstances beyond our control, including but not limited to natural disasters, strikes, fires, floods, or governmental actions.

Governing Law and Jurisdiction

These Terms and any disputes arising from your use of our website or purchase of products are governed by and construed in accordance with the laws of England and Wales. By placing an order, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms and Conditions

Flowers Finsbury reserves the right to amend these Terms & Conditions at any time. Any changes will be posted on our website. It is your responsibility to review these Terms before placing each order to ensure you are aware of any updates or amendments.

Contact and Complaints

If you require further information regarding these Terms & Conditions, our products, or the online flower delivery process in Finsbury and surrounding areas, please refer to our website for contact options. All queries or complaints will be dealt with as promptly as possible to ensure your satisfaction.

Applicability to Finsbury and Surrounding Areas

These Terms and Conditions specifically apply to all online customer orders for delivery in Finsbury and neighbouring localities serviced by Flowers Finsbury. Our commitment is to offer excellent customer service and reliable flower delivery throughout Finsbury and the local community.

Thank you again for choosing Flowers Finsbury for your online flower delivery needs.